Are You Really Listening to Your Customers?
Some businesses go through the motions of responding to customer inquiries and complaints rather than ...
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10 Tips for Getting Rid of a Bad Client
Good clients are a pleasure to work with. They know what they want from you and they’re clear about ...
Focusing on the Customer is Your Best Competitive Advantage
These days, it’s all about differentiation. In a world where virtually every product or service has become ...
How to Collect Great Client Testimonials
Nothing adds credibility to your business like a well-crafted client testimonial. For someone coming across ...
Turn Complaining Customers into Brand Advocates
Whether your customer is the head of a major business or a person buying your lowest-priced item, if they ...
Bad Customers Will Cost Your Business. Here’s How To Find The Good Ones.
When it comes to customers, a lot of businesses are pretty indiscriminate about who they sell to. After all, ...