Posts about Customer Service
Are You Really Listening to Your Customers?
Some businesses go through the motions of responding to customer inquiries and complaints rather than genuinely hearing what these customers have to say. They reply with a basic ...
10 Tips for Getting Rid of a Bad Client
Good clients are a pleasure to work with. They know what they want from you and they’re clear about expressing their needs and challenges. Best of all, you can count on them to ...
Focusing on the Customer is Your Best Competitive Advantage
These days, it’s all about differentiation. In a world where virtually every product or service has become commoditized, how can a small business manage to stand out from the ...
How to Collect Great Client Testimonials
Nothing adds credibility to your business like a well-crafted client testimonial. For someone coming across your business for the first time, an enthusiastic third-party ...
Turn Complaining Customers into Brand Advocates
Whether your customer is the head of a major business or a person buying your lowest-priced item, if they have a complaint your best strategy is to respond in a way that converts ...
Bad Customers Will Cost Your Business. Here’s How To Find Good Ones.
When it comes to customers, a lot of businesses are pretty indiscriminate about who they sell to. After all, there are no bad customers, right? At first glance, the formula is ...
